FREQUENTLY ASKED QUESTIONS
CUSTOM PARTY FAVORS
The hair tie assortment and message printed on the favor cards are completely customizable!
Can I customize the message printed on the favor cards?
Our custom party favor cards are designed and printed in-studio, so they can be customized to say anything you like! In the custom message fields upon adding the favors to your cart, simply write what you would like printed on the cards, for both the top and bottom sections of the card.
Can I customize the hair ties included in my favors?
Yes! Any assortment of hair ties from our shop can be made into party favors.
If you have a particular set of colors you’d like reflected in your hair tie favors, simply contact us and we would be happy to create a custom order for you. We are continually adding more colors and patterns of hair ties, so please don’t hesitate to reach out if you don’t see exactly what you’re looking for – chances are we either have it, or I can get it!
For your easy reference, color charts can be seen here for our solid, polka dot and glitter hair ties.
Can I see a proof of my custom favor card before it prints?
Yes, proofs can be provided upon request. Please note on your order if you would like to see a proof of your custom favor card, which will show you exactly how the card will look. Proofs are sent within the posted order processing time.
Typically, orders will then ship within 1-2 business days of proof approval. If you request a proof, they must be approved prior to an order being printed. Please note that order delays due to awaiting proof approval are not included in our processing times and may delay the shipment of your order.
Do you offer volume pricing on the party favors?
Yes, we do! We offer the following discounts on our party favors:
10% off 15+ Favors
15% off 40+ Favors
20% off 75+ Favors
*Discount is automatically applied at checkout.
What are the dimensions of the favors?
Our hair tie favors are individually packaged in clear cello envelopes. Single hair tie favors measure 4"x3", while double & triple hair tie favors measure 4"x4".
PROCESSING AND SHIPPING TIMES
When will my order ship?
Our current order processing time to ship is 1-3 business days.
How long does shipping take?
WE OFFER FAST SHIPPING TO THE UNITED STATES AND CANADA
We are located in Canada right by the Canada/US border, so Canadian orders ship from Canada and US orders ship from the US -- the best of both worlds!
After your order ships, please allow 3-5 business days for your package to arrive within Canada or the United States and 1-3 weeks to the rest of the world.
Need it sooner? Shipping upgrades are available at checkout, which upgrades the shipping speed once the package has left our hands.
HOW CAN WE OFFER SUCH FAST SHIPPING TO THE UNITED STATES?
We are located in Canada right by the Canada/US border, so we use a service to ship all orders to the United States directly with USPS. These packages include tracking AND will arrive in only 3-5 business days with standard (first class) shipping, 2-3 business days with priority shipping, or 1-2 days with express shipping! Shipping options are available at checkout. Orders shipping to the U.S. will NOT incur customs or duty charges. Hooray!
CONTACT ME FOR RUSH PROCESSING
If you are under time constraints, we are always happy to accommodate rush orders. Please contact us prior to ordering and we will do our best to make it happen! For very tight deadlines, expedited shipping upgrades are available at checkout.
WE OFFER FREE SHIPPING ON ORDERS $50+ USD / $68+ CAD
Discount automatically applied at checkout. For orders shipping to Canada and the United States only.
RETURNS AND EXCHANGES
We pride ourselves on customer service and want you to be completely happy with your purchase.
If you are not completely satisfied with your purchase, please contact us immediately so we can work out a solution. Due to the nature of these items, we cannot accept returns or exchanges on custom orders, including custom party favors.
Please note that shipping costs are the buyer's responsibility.
Plum Polka Dot is sold worldwide. For wholesale inquiries please send an email request to firstname.lastname@example.org.